Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at cafe-jetspizza.rest, place an order, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and lawful manner.

By accessing or using our website, placing an order, subscribing to our communications, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Jet's Pizza is a food service business operating in the United States. We are dedicated to providing our customers with high-quality pizza and food products through our online and in-store ordering systems. Our contact details for all privacy-related matters are as follows:

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us using the information provided above. We will respond to all legitimate inquiries within a reasonable timeframe, and no later than as required by applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed description of the types of data we may collect from you or about you.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification details:

• Full name
• Email address
• Phone number
• Home or delivery address (including street address, city, state, and ZIP code)
• Billing address and payment information (credit card numbers, debit card numbers, or other payment method details — note that full payment card data is processed by our third-party payment processors and is not stored on our servers)
• Date of birth (when required for age verification purposes)
• Username and password for account access

2.2 Order and Transaction Data

When you place an order through our website or mobile platform, we collect:

• Details of the items ordered, including quantities, customizations, and special instructions
• Order history and previous purchase records
• Delivery preferences and special delivery notes
• Transaction amounts, discounts applied, and payment confirmations
• Timestamps of orders and delivery completions

2.3 Usage and Technical Data

When you visit our website at cafe-jetspizza.rest, we automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Referring URLs and exit pages
• Pages visited, time spent on each page, and clickstream data
• Date and time of your visit
• Search terms used within our website
• Error logs and performance data

2.4 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your browsing behavior on our website. This may include session identifiers, preference settings, and anonymized analytics data. For more information about our use of cookies, please refer to Section 8 of this Privacy Policy.

2.5 Communication and Feedback Data

When you contact us via email, telephone, or through our website contact forms, we collect:

• The content of your messages or inquiries
• Your contact details as provided in the communication
• Records of correspondence and responses provided by us
• Customer feedback, ratings, and reviews submitted about our products or services

2.6 Marketing and Preference Data

If you sign up for our newsletters, promotional offers, or loyalty programs, we may collect:

• Marketing preferences and subscription choices
• Records of communications sent to you and your responses
• Promotional codes used or redeemed
• Survey responses and feedback on promotional campaigns

2.7 Information Collected from Third Parties

We may receive information about you from third-party sources, such as:

• Third-party delivery platforms and food ordering aggregators
• Social media platforms (if you choose to log in or connect your social media account)
• Payment processors and fraud prevention services
• Analytics providers and advertising networks

3. How We Use Your Information

We use the personal information we collect for the following purposes, each of which is necessary to operate our business, fulfill our contractual obligations to you, or pursue legitimate business interests:

3.1 Provision of Services

• To process and fulfill your food orders, including coordination of delivery or pickup
• To manage your account and provide you with access to account features
• To communicate with you regarding your order status, delivery updates, and service-related notifications
• To process payments and issue receipts or refunds
• To verify your identity and prevent fraudulent transactions

3.2 Customer Support

• To respond to your inquiries, complaints, and requests
• To resolve disputes and investigate issues related to orders or payments
• To maintain records of customer service interactions for quality assurance purposes

3.3 Analytics and Service Improvement

• To analyze website usage patterns and user behavior to improve our website's functionality and user experience
• To identify and fix technical errors or performance issues on our platform
• To evaluate the effectiveness of our marketing campaigns and promotional offers
• To conduct internal research and development to enhance our menu offerings and services

3.4 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and discounts (with your consent where required by law)
• To personalize content and recommendations based on your order history and preferences
• To deliver targeted advertising through third-party advertising platforms
• To administer loyalty programs, contests, and sweepstakes

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly at [email protected]. Please note that even after opting out of marketing communications, we may still send you transactional or service-related messages.

3.5 Legal Compliance and Safety

• To comply with applicable federal and state laws, regulations, and legal obligations
• To respond to lawful requests from law enforcement or government authorities
• To enforce our Terms of Service and other applicable agreements
• To protect the rights, property, and safety of our company, our customers, and the public
• To detect, prevent, and investigate fraud, security breaches, and other illegal activity

4. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform certain functions on our behalf. These service providers are authorized to use your personal information only as necessary to perform their services for us and are contractually obligated to maintain the confidentiality and security of your data. Such service providers may include:

• Payment processing companies (e.g., credit card processors and fraud prevention services)
• Delivery and logistics partners who fulfill your orders
• Cloud hosting and data storage providers
• Email marketing and customer communication platforms
• Website analytics providers (e.g., Google Analytics)
• Customer support software and ticketing platforms
• Advertising networks and retargeting platforms

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government regulation
• Protect and defend our legal rights and property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or members of the public

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the successor entity as part of that transaction. We will notify you of any such change in ownership or control of your personal information via a notice posted on our website or sent to the email address associated with your account.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other legitimate purposes. Such data sharing does not constitute a "sale" of personal information under applicable privacy laws.

5. Data Security

We take the security of your personal information seriously and have implemented appropriate technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

5.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data, including payment information, at rest and in transit
• Firewalls, intrusion detection systems, and access controls to protect our servers and databases
• Regular security vulnerability assessments and penetration testing
• Multi-factor authentication for administrative access to our systems

5.2 Administrative Safeguards

• Strict access controls limiting employee access to personal information on a need-to-know basis
• Employee training on data privacy and security best practices
• Documented data handling policies and procedures
• Vendor due diligence and contractual data protection obligations for third-party service providers

5.3 Physical Safeguards

• Secure physical access controls at our facilities
• Secure disposal of physical records containing personal information

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but we may share certain data with advertising partners. You may exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to purposes specifically authorized by the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service as a result of exercising your privacy rights.

6.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, you may also have the following general rights:

• Right to Access: You may request access to the personal information we hold about you and receive a copy of that data.
• Right to Correction: You may request that we update or correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to the withdrawal.
• Right to Opt-Out of Marketing: You have the right to opt out of receiving promotional communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: cafe-jetspizza.rest

We will verify your identity before processing your request. We may ask you to provide certain identifying information to confirm that the request is coming from the correct individual. We will respond to your request within 45 days, as required under California law. If we require additional time, we will notify you of the extension and the reason for the delay. We will not charge you a fee for making a request unless the request is excessive or repetitive in nature.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide written permission from you and may be required to verify their identity and authority to act on your behalf.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine appropriate retention periods include:

• The duration of our ongoing business relationship with you (e.g., as long as you maintain an active account with us)
• Our legal obligations to retain records for tax, accounting, and regulatory compliance purposes (typically 3 to 7 years under U.S. federal and state law)
• Applicable statutes of limitations for potential legal claims
• The existence of unresolved disputes or legal proceedings that require us to retain relevant data

When your personal information is no longer required for the purposes for which it was collected, or when we are no longer legally required to retain it, we will securely delete or anonymize it in accordance with our data disposal procedures.

8. Cookie Policy

Our website at cafe-jetspizza.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to remember your preferences, keep you logged in, and provide a more personalized experience. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be disabled. They enable core features such as shopping cart functionality, user authentication, and secure payment processing.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently and whether error messages are received. We use this information to improve the performance and usability of our website. These cookies do not identify individual users personally.
• Functionality Cookies: These cookies enable our website to remember choices you make (such as your location, language preferences, or saved order details) and provide enhanced, personalized features.
• Marketing and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests and to measure the effectiveness of advertising campaigns. They may be placed by our advertising partners and may track your browsing activity across different websites.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features. For more detailed information about cookie management, please refer to your browser's help documentation.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not knowingly collect, use, or disclose personal information from individuals under the age of 18 without verifiable parental consent. Our website is not directed to children, and we do not intentionally market our services to minors.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

Jet's Pizza is based in the United States and primarily serves customers within the United States. However, due to the global nature of internet technology and the use of third-party service providers, your personal information may be transferred to, stored on, and processed in servers located outside of your state of residence, including in other countries.

When your personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data and that such transfers comply with applicable privacy laws. These safeguards may include:

• Using service providers that have certified compliance with recognized data transfer frameworks
• Entering into data processing agreements that include standard contractual clauses or other legally recognized transfer mechanisms
• Ensuring that recipient countries provide an adequate level of data protection

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to countries outside of your state or country of residence, which may have different data protection laws than those applicable in your jurisdiction.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Jet's Pizza. These third-party sites have their own privacy policies, and we are not responsible for their content, privacy practices, or data handling procedures. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

The inclusion of a link to a third-party website does not imply our endorsement of that website or its operators. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in our business practices, applicable laws, or for other operational reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the revised Privacy Policy on our website at cafe-jetspizza.rest with an updated "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our website homepage

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

13. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your inquiry, you have the right to lodge a complaint with the appropriate data protection authority or consumer protection agency.

13.1 Filing a Complaint with the Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal consumer protection agency in the United States and enforces regulations related to unfair or deceptive trade practices, including privacy violations. You may file a complaint with the FTC through the following channels:

• Online: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.2 Filing a Complaint with the California Attorney General (California Residents)

If you are a California resident and believe that your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

13.3 State-Level Consumer Protection Agencies

Depending on your state of residence, you may also have the right to file a complaint with your state's attorney general office or consumer protection agency. We encourage you to contact the relevant authority in your state if you have unresolved concerns about our data practices.

Before filing a complaint with any regulatory authority, we encourage you to contact us directly so that we have the opportunity to address your concerns promptly and effectively:

14. Legal Basis and Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America. In particular, we operate in compliance with the following legal frameworks:

• Federal Trade Commission Act (15 U.S.C. § 45): We comply with the FTC's regulations prohibiting unfair or deceptive acts and practices in commerce, including with respect to privacy and data security.
• California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) as amended by the California Privacy Rights Act: We honor the privacy rights of California residents as required under the CCPA/CPRA.
• Children's Online Privacy Protection Act (COPPA, 15 U.S.C. § 6501 et seq.): We do not knowingly collect personal information from children under the age of 13 (or 18 in the context of our services).
• CAN-SPAM Act (15 U.S.C. § 7701 et seq.): All commercial email communications we send comply with the requirements of the CAN-SPAM Act, including the provision of clear opt-out mechanisms.
• Payment Card Industry Data Security Standard (PCI DSS): Our payment processing procedures comply with PCI DSS requirements to protect cardholder data.

Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the United States, in the state where our principal place of business is located, unless otherwise required by applicable law.

15. Glossary of Terms

For reference, the following definitions apply throughout this Privacy Policy: